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How to place
an order
When you place an order using your
credit card we try to make it easy and fast for you as well as
safe.
When looking for a product you can
choose from the categories shown on the left menu or on the one
on the top. However, if you have a good idea of what you are
looking for, such as the author's name, album's name or a
product's name, you can use the search engine, which will save
you time and effort.
Once you have found the item of your
interest, click on "Add to cart"
When you are finish shopping and you
wish to review your order, click on the "Shopping cart" icon on
the top menu or the "Shopping cart" link on the right hand bar.
Continue with the steps indicated on
the screens immediately following.
You will receive an e-mail with your
order confirmation. Next time you visit CharangoMall, you will
not need to enter your personal information again.
If you are interested in a product or
service we do not offer, we have the option of "Products not
listed". There you can enter the required information such as
the product or service description you would like and send us
your request. We will look for your request and send you the
quote of the price for you to consider as well as the code
number and instructions to place an order in case you decide to.
How
does CharangoMall work?
CharangoMall is a store developed with
e-commerce tools that allows you to purchase its Bolivian
products through a secure server, and to be delivered anywhere
in the world.
All the orders are processed within 24
hours of received with the exception of those needed to be
fabricated by our providers such as the case of some musical
instruments or clothing garments.
Shipments are made within 48 hours next
after we have received your order.
Our database is constantly updated with
the information our providers give us daily.
When we receive an order, the
availability of the product is verified at our storage and/or
our providers' storage areas before validating the credit card
information of our clients.
Once the order is packaged and sent to
the client, we proceed to charge our client's credit card and an
e-mail confirming the shipment is sent to the client.
Many of our clients want products or
services not offered in our site, and for them we have the
"Specials Order" option. The client enters the required
information as well as the description of the desired product or
service and then sends us his/her request. CharangoMall looks
for the request and sends the quote of the price for the client
to consider as well as the code number and instructions to place
an order in case he/she decides to do so.
Quick search
In order to facilitate your visit to our store, a search
engine is available to you, which will help you find quickly the
product you are looking for.
The search engine is located on the top
of the left menu bar. Just type the product name or the singer
name you are looking for and the search engine will look for all
the products or items in our database related to your search..
Offers
You will find special offers throughout our website. These offers
change constantly and represent an opportunity for our clients
to obtain novelties at convenient prices that can be processed
the same day you place an order.
Secure transactions
CharangoMall has a safe and secure server that is
certified by a secure server international certification
company, Thawte, for our clients' personal data transmission.
Why is it
safe to buy at CharangoMall.com?
CharangoMall, just like many other
World Wide Web sites, makes use of a secure server to receive
our clients' personal data. In simple words, the moment you send
us your information, it gets codified. Therefore, if someone
intercepts the communication between you and us, this person
would have to interpret the obtained information.
However, if you still decide not to
make your payment through our secure server, please click here
to find out about
Other Payment Options .
Problems with your order?
If you run across any problem related
to your order, do not hesitate to immediately contact us by
clicking here.
Please include in your e-mail the order
#, the order description, your personal information (name,
e-mail address and telephone #), a detailed explanation of the
problem and a picture. We will make our best effort to solve the
problem in the shortest possible time.
In the majority of the cases, if the
mistake was ours, you will have to return the package to us in
the same condition you received it. We will send to you the
right product along with a check for the shipment cost you
incurred.
* Claims will be attended up to 3 days
after the package was delivered.
What happens if a mistake was made with my order?
Please
click here to contact us
Please include in your e-mail the order
#, the order description, your personal information (name,
e-mail address and telephone #), a detailed explanation of the
problem and a picture. We will make our best effort to solve the
problem in the shortest possible time.
In the majority of the cases, if the
mistake was ours, you will have to return the package to us in
the same condition you received it. We will send to you the
right product along with a check for the shipment cost you
incurred.
* Claims will be attended up to 3 days
after the package was delivered.
What if I made a mistake and ordered a product that I already
had?
No problem! Please
click here to
contact.
In the majority of the cases you will
need to return us the package in the same condition you received
it and we will replace it with the product of your choice of a
lesser or equal value. You will only have to pay the shipping
costs.
* Claims will be attended up to 3 days
after the package was delivered.
Who pays
for Customs costs?
Since we ship orders throughout the
world, it is impossible for us to estimate such costs.
Therefore, when you receive your order, Customs or Postal Office
personnel will inform you of the costs and the way to get your
package released from Customs.
In the majority of the cases these
costs are non-existent or very small.
Shipping cost
We offer you 3 shipping methods you can
choose from: Regular Mail, Express Mail Service o Courier.
Depending on the place you want the package to be delivered,
regular mail might takes 1 to 3 weeks and the Express Mail
Service o Courier might take 4 to 8 days.
Given that we offer a great quantity of
products, it is not possible for us to list the shipping costs
by country or geographical area. However, when you choose a
product and the shipping method, the total shipping and handling
cost will show up on the screen. You can always cancel your
order before clicking on the "Place your Order" button if the
shipping cost does not satisfy you.
For the products whose dimensions or
weight are large we offer alternative shipping methods in order
to make the cost for the client as low as possible.
Other Payment Methods
We prefer credit card payments through
our secure server. This option is explained in detail when you
get to the checkout process. In addition, you can make use of
these other payment methods
- Payment with credit card by
sending us a fax.
Just follow these steps:
1. Print out the "Purchase
Authorization Form" found during the checkout process".
2. Click on "Place your Order"
3. Fill out the form you just printed
with your credit card information.
4. Send us this form by fax at (591-2)
235-2591.
- Payment with Money Order.
If you would rather pay us with a Money
Order please follow these steps:
1. When given the choice of payment
please select the "Money Order" option
2. Click on "Place your Order"
3. Send us a Money Order at:
Mariana Morales
Av. 16 de Julio # 1440 Edificio Herrmann Piso 18, Of.1802
P.O. BOX 7480
La Paz-Bolivia
Updating your personal information
Once you have placed your first order
with CharangoMall, you will be able to place the following
orders without having to enter your personal information ever
again. However, if your address, e-mail address or any other
personal information has changed, you can update these changes
at any time.
Other Questions
If you have not been able to find the
information you needed about our products and/or services, we
will be glad to answer any questions, please
click here to
contact us.
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